Q1. Can I place a sample order? A1: Yes, we welcome sample order to test and check quality. Mixed samples are also acceptable. Please contact our sales for a stock list. Q2. What about the lead time? A2: A sample order requires 3-5 days; mass production time 2-4 weeks, depending on the order quantity & styles. Q3.How do you gurantee the quality? A3: Our products are high precision polishing Stainless steel 14k/18k real gold plated.We have our own inspection team, if the defective rate is above 2%, we will take the responsibility for any quality problems caused by our side. Q4. How long the plating color will be keep? A4: Water Plated color usually keep 6 month, vacuum plated color usually keep 1 to 2 years. Depends on the customer's wear. Q5. Q5.How do you ship goods and how long it take to arrive? A5:We usually ship by Fedex, DHL, UPS or TNT. It usually takes 5-8 days to arrive.If you choose Ali Logistics, it will depend on the arrival time of Ali Logistics. Q6. What's the monthly capacity? A6: Our capacity is 700000 pcs per month.We have 1 production bases in Guangxi Province, China. All craftsmanship of jewelry can be completed. It covers an area of 8000 square meters and has 3 to 4 floors. It has a variety of equipment, semi-automatic production, good quality and low price. We look forward to your cooperation. Q7. What's the standard of the material quality? A7: Our material can pass ROHS, SGS, CE,REACH. Q8. The jewelry design and logo can be customerized? A8: Yes, just send is the design you prefer or you can also choose from our selection. Q9. Do you have any MOQ for custom order? A9: Yes, we do have a MOQ for custom designs. It depends on the specific designs. So please contact us for more details. Q10. What is the payment term? A10: Credit card,T/T ,Western Union,Alipay etc. As long as the payment method supported by alibaba. Q11.Do you have after sale service ? A11-1:We keep tracking the package. A11-2:If any damage or loss during the delivery, we will resend or refund. A11-3:we can offer HD pictures to customers for advertisement. Q12.Customized MOQ and making time ? A12:Normally minimute quantity order 120 pcs,making time will takes 10-20 days.